Boil Water Order has been issued for the below-listed streets on the Saint John Water municipal drinking water system. This notice impacts close to 300 customers.


Updated December 10, 2020 at 11:30 a.m.
Mitchell Street
Patricia Lane
Parkwood Avenue
Parks Street ExtensionPidgeon Terrace
Somerset Street, civic numbers 245-259

  • Anglin Crescent
  • Anglin Drive
  • Arrow Walk Road
  • Breen Lane
  • Burpee Avenue
  • Corkery Street
  • Cranston Avenue
  • Crows Nest Lane
  • Duncraggen Court
  • Gooderich Street
  • Hawthorne Avenue
  • Hawthorne Avenue Extension
  • Highwood Drive
  • Jack Street
  • Kiwanis Court
  • Kelly Lane
  • Kyle Lane
  • Lake Drive South
  • Matthew Lane
  • Mount Pleasant Avenue
  • Mount Pleasant Court
  • Parks Street
  • Rocky Terrace
  • Sandy Point Road
  • Thornbrough Street

What happened?

As a result of an infrastructure malfunction, which caused the water to not properly refill into the Rockwood Park water reservoir (tank), the Department of Health has advised Saint John Water to impose a Boil Water Order to customers between and including all the above-listed streets.

Saint John Water crews were quick to respond this morning and have been able to successfully restore water to the tank for customers in the area. However, after any malfunction to the drinking water system where there is potential for water contamination, the drinking water must be boiled to ensure it is safe to consume. Saint John Water will make every effort to notify customers as soon as the Boil Water Order has been lifted in the coming days. This notice is also being hand-delivered to affected users.

What should you do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring water to a rolling boil, let it boil for at least one minute, and let it cool before using.

Otherwise, use bottled water. Boiled or bottled water should be used for drinking, brushing teeth, making ice, juice, coffee or tea, or washing vegetables that will not be cooked. Boiling kills bacteria and other organisms in the water.

Those who immune system is compromised, such as the elderly, infants and people with transplanted organs, on dialysis, with HIV/AIDS, etc. should pay attention to the use of a safe source of drinking water. Water that has been properly boiled is considered a safe source.

It is safe for people to take showers, bathe and use swimming pools.

It is safe to wash dishes in hot, soapy water and then air dry. It is safe to use a dishwasher.

The presence of low chlorine means that disinfection may not be effective and thus there may be bacteria in the water that can cause illness in humans. These organisms can cause diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems. Organisms in drinking water are not the only cause of the symptoms above. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.

What is being done? We are evaluating all available information and working closely with the Department of Health. We will inform you when you no longer need to boil your water. For more information, please contact the City of Saint John Customer Service Centre at (506) 658-4455.

We thank you for your attention and understanding.


(Source: City of Saint John)